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Alert Webhook

zenloop's Alert Webhook will notify a URL of your choice via HTTP POST with information about answers that you receive that fit the rules you set in your alerts.

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1. Setup

To setup the webhook login to our web interface and:

  1. Go to our settings --> notifications and create an alert
  2. Customise the alert and select "webhook" as your send to option
  3. Add your preferred URL and save the alert

📘

The Alert Webhook will not follow redirects. Please make sure to use the correct URL, or posting will fail.

2. Requests

You will receive an HTTP POST containing a JSON object of the contents of the alert shortly after we receive the answer.

If we do not get a 2xx response, we will repeat the attempt 5 times over 50 minutes, before dropping the request.

3. Alert POST Example

{
  "alert": {
    "id": "NktCUnJTZWxUVUZxWTFEWkJkc3pLdzBzOEV6bW9OamxqOTdPMjJJOEJyWT0=",
    "name": "NPS alert"
  },
  "answer": {
    "updated_at": "2017-07-12T09:00:41Z",
    "score_type": "promoter",
    "score": 10,
    "sentiment": "positive",
    "sentiment_per_label": {
      "Delivery": "positive",
      "Customer Support": "neutral"
    },
    "labels": [
      "Delivery",
      "Customer Support"
    ],
    "labels_with_keywords": {
      "Delivery": ["dhl", "parcel"],
      "Customer support": ["call", "service"]
    },
    "additional_questions": {
      "how was your day": "10",
      "tell us more": "it has been really great day so far", 
      "which option would you pick": "option a",
      "which options would you pick": ["option a", "option b"]
    },
    "inserted_at": "2017-07-12T09:00:35Z",
    "id": "QWNGbzdkdlF5RU94SnhkMjRkU3RST0QwZ29EaU43dmJ6eUNPSUc0eVd1Yz0=",
    "comment": "Gran producto!",
    "translated_comment": "Amazing product!"
  },
  "survey": {
    "title": "Test survey",
    "id": "YjN6RU9pczhyUjBMNStOOWo5VjQ0RkE3RmZLK0lIeE5xZmYwS0Z3Z0dxZz0=",
    "channel_type": "email"
  },
  "recipient": {
    "last_name": null,
    "id": "ZWpMa3dxUmRPcHdwZFd1L1NnU3dzQWFHN0tqaGZwUndRTE1LZ2JMWjZuTT0=",
    "first_name": "Test",
    "email": "[email protected]",
    "identity": "[email protected]",
    "identity_type": "email"
  },
  "properties": [
    {
      "value": "USA",
      "name": "country"
    }
  ]
}

{
  "alert": {
    "id": "NktCUnJTZWxUVUZxWTFEWkJkc3pLdzBzOEV6bW9OamxqOTdPMjJJOEJyWT0=",
    "name": "NPS alert"
  },
  "answer": {
    "updated_at": "2017-07-12T09:00:41Z",
    "score_type": "promoter",
    "score": 10,
    "sentiment": "positive",
    "sentiment_per_label": {
      "Delivery": "positive",
      "Customer Support": "neutral"
    },
    "labels": [
      "Delivery",
      "Customer Support"
    ],
    "labels_with_keywords": {
      "Delivery": ["dhl", "parcel"],
      "Customer support": ["call", "service"]
    },
    "additional_questions": {
      "how was your day": "10",
      "tell us more": "it has been really great day so far", 
      "which option would you pick": "option a",
      "which options would you pick": ["option a", "option b"]
    },
    "inserted_at": "2017-07-12T09:00:35Z",
    "id": "QWNGbzdkdlF5RU94SnhkMjRkU3RST0QwZ29EaU43dmJ6eUNPSUc0eVd1Yz0=",
    "comment": "Gran producto!",
    "translated_comment": "Amazing product!"
  },
  "survey": {
    "title": "Test survey",
    "id": "YjN6RU9pczhyUjBMNStOOWo5VjQ0RkE3RmZLK0lIeE5xZmYwS0Z3Z0dxZz0=",
    "channel_type": "link"
  },
  "recipient": null,
  "properties": []
}

🚧

Recipient email field is deprecated

It will be removed in the future.

Updated almost 4 years ago