Implementing metatags
Implementing metatags depends on the channel you are using:
- If using our API, see: Add External Recipients
- If you have a website overlay survey, see: Adding metatags
As a general approach, metatags should take the following format:
"metatags": {
"survey_question": "How likely are you to recommend %[question subject] to a friend or colleague?",
"question_subject": "zenloop",
"request_for_comment_all": "Tell us a bit more about why you chose %[score] as a score",
"thank_you_note_all": "Thanks for your feedback!",
"thank_you_link_text_all": "example text",
"thank_you_link_url_all": "https://www.example.com"
}
Or if you are looking to customise based on score (e.g. a different message for detractors vs promoters) - we have provided all of these options below:
Metatag validation
If adding metatags by score type (e.g. thank_you_note_promoter, thank_you_note_passive, thank_you_note_detractor) they will work only if 'Customise based on score' switch is enabled within the web interface (on the design step of the survey).
For thank_you_link_url and thank_you_link_note to work, you will also need to enable the 'Add a link' switch in the web interface.
"metatags": {
"survey_question": "How likely are you to recommend %[question subject] to a friend or colleague?",
"question_subject": "zenloop",
"request_for_comment_promoter": "Tell us a bit more about why you chose %[score] as a score",
"request_for_comment_passive": "Tell us a bit more about why you chose %[score] as a score",
"request_for_comment_detractor": "Tell us a bit more about why you chose %[score] as a score",
"thank_you_note_promoter": "Thanks for your feedback!",
"thank_you_note_passive": "Thanks for your feedback!",
"thank_you_note_detractor": "Thanks for your feedback!",
"thank_you_link_text_promoter": "example text",
"thank_you_link_text_passive": "example text",
"thank_you_link_text_detractor": "example text",
"thank_you_link_url_promoter": "https://www.example.com",
"thank_you_link_url_passive": "https://www.example.com",
"thank_you_link_url_detractor": "https://www.example.com"
}
API Example
Here is how metatags might look like when you are adding an external recipient using our API:
{
"recipient": {
"email": "[email protected]",
"first_name": "test_first_name",
"last_name": "test_last_name",
"metatags": {
"survey_question": "How likely are you to recommend %[question subject] to a friend or colleague?",
"question_subject": "zenloop",
"request_for_comment_all": "Tell us a bit more about why you chose %[score] as a score",
"thank_you_note_all": "Thanks for your feedback!",
"thank_you_link_text_all": "example text",
"thank_you_link_url_all": "https://www.example.com"
},
"properties": [
{
"name": "country",
"value": "germany"
},
{
"name": "gender",
"value": "male"
}
]
}
}
Updated almost 6 years ago