Getting started

Mobile Survey Channel

Why use Zenloop surveys in your mobile app?

Mobile apps are essential for many businesses, and keeping your customers happy is key to success. App Store and Google Play reviews are helpful, but they only capture a one-time snapshot of satisfaction. Zenloop surveys can help you:

  • Regularly check customer satisfaction: Get ongoing feedback to understand how your app is doing over time.
  • Ask follow-up questions: Dig deeper into specific issues raised in the survey to get more details.
  • Automatically highlight problems: Zenloop's smart system can pinpoint areas needing attention based on responses.
  • Analyze sentiment: See how customers are feeling about your app - happy, frustrated, or somewhere in between?
  • Track trends and identify drivers: Use reports and benchmarks to understand what's impacting customer satisfaction.

Setting up a Mobile Channel Survey

Here's the good news: Creating the survey itself is just like making any other zenloop survey. You can use our survey creator to design a question and answer format that works for you.

Here's the heads-up: Adding the survey to your mobile app requires some technical know-how.

There are two main options:

  1. For developers: You can use our API to program the survey directly into your app. This gives you the most control over the look and feel, but it requires coding expertise. You can find more information about using the API here.
  2. For a simpler approach: We can provide you with a special HTML snippet that you can give to your developer. This is a quicker way to get started, and it allows for some customization.

Using the HTML Snippet (3 steps):

  • Create your survey: Design your survey questions in the Zenloop web interface.
  • Get your code snippet: During the setup process, we'll generate a custom code snippet for your app.
  • Customize and add to your app: Your developer can use this snippet as a starting point and add it to your mobile app's codebase.


Using the HTML Snippet

Embed it directly: You can place the snippet within a web container on your mobile app. This is similar to embedding a web page within your app.

Use it as a starting point: The snippet can serve as a foundation for building a custom solution that works natively within your specific mobile platform. This gives you more control over the look and feel, but requires more development effort.


Identity Protection

For the most helpful survey results, we strongly recommend enabling "Force identity protection" and sending identities along with your survey responses. This way, you'll be able to see which specific users provided which feedback. This can be especially useful for following up on individual responses or identifying trends based on user types.


Additional customization

We would also like to add that the code snippet for the mobile channel is only illustrative, and we suggest that you customize the code snippet to include branding elements to suit your needs.

As part of step 3, you can customize the CSS to fit your needs (for examples, see Customizing design and implementation, but our support in these cases if the implementation breaks will be limited). Please contact our customer success team for guidance.

We hope this clarifies the process!